Delivery Information
Enjoy Free Delivery on Orders Over £50
Orders over £50 will receive free delivery within most of the UK mainland.
Delivery charges will apply to orders to the Scottish Highlands, any islands (including Isle of Wight, Scilly Isles, and Channel Islands), and Northern Ireland.
Standard Delivery
When all item(s) in your order are in stock, 99% of orders are dispatched from our warehouse within 24 hours. Expected delivery is within 2 to 5 days for most of the UK mainland, depending on whether your order is dispatched via courier or Royal Mail. Deliveries to more remote areas may take longer.
Currently, Next Day Delivery is not currently available.
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Delivery Charges |
Orders £0 – £50 |
Orders over £50 |
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UK Mainland, Wales, Central & Lowland Scotland
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£4.99
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FREE |
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All Orders |
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BFPO Deliveries |
We are unable to send products to BFPO addresses. Please contact us and we will take a closer look to see what we can do. |
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International Deliveries |
International delivery services are currently suspended |
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When Your Order Arrives
We take utmost care to ensure your order and its packaging leave our warehouse in good condition. If, upon delivery, you see that the outer packaging is damaged and suspect the products inside may also be compromised, please refuse the delivery. Return the package to the courier for it to be sent back to us. If you choose to accept a delivery with damaged packaging, inform the courier in writing about the damage when signing for the delivery. Capture a photo of the damage before opening your parcel and Contact Us immediately.
For additional information on deliveries, refer to our Terms & Conditions here.
Delivery details
We ask customers to ensure that they make their claim within a reasonable length of time. Claims for courier items (e.g. DHL consignments) that have not been delivered cannot be processed if reported to us 10 days after the original order date. Please note that claims for lost Royal Mail outgoing parcels cannot be made until enough time has passed to allow for a delay in the post, generally 15 working days.
Please contact us if your parcel has not arrived in the expected delivery time and we will take a closer look. You may be asked to complete and sign a non-receipt of delivery form whilst we set investigations in progress. This will help us should we need to report the incident to the Authorities at any stage of the investigation.