Get in touch
For dedicated customer support and common FAQ’s, please visit our support portal below.
Our customer service team will be working very hard to get back to you within 24 hours. Please be aware that our office operates from 8.30am-5pm Monday-Thursday and 8.30- 4pm on Fridays. We will also be with our families on Bank Holidays so our office will be closed during these occasions.
Our FAQs
How long does delivery take?
Our couriers will always do their best to ensure that you receive your delivery as quickly as possible. Orders are dispatched from our warehouse within 24 hours.
For most of the UK mainland, you can expect your delivery 2 to 5 days after placing an order.
How much is delivery?
This all depends on size, value and destination! See here for more.
What is the product warranty?
We offer 12 Months from Date of Purchase.
Why is it called Fred?
Fred means “peace” in Danish, representing our mission to bring peace of mind to every family by helping to protect children in the home.
Fred is a result of years of collaboration between Danish designers and an international group of product specialists. Every one of the team is deeply committed to improving child safety.
Who are Cheeky Rascals?
Fred is part of the Cheeky Rascals family.
Cheeky Rascals is a family run business based in Hampshire that supplies mums and dads with brilliant nursery products from across the globe. For more information visit Cheeky Rascals here.